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Data Protector 6.1 Exchange Single Mailbox Backups

Posted by on April 13, 2009

I’ve just spent two days tracking down a lousy got-ya when using HP Data Protector 6.1 with Exchange 2007 running on Windows 2008.
It mainly boiled down to the MAPI interface not allowing me to sign in using the Exchange service account I set up.
You must disable IPv6 on the main interface or else MAPI doesn’t work correctly.

Just to list all the steps involved to save someone else out there a ton of pain…
1. To disable IPv6 in Windows 2008 you must create the DWORD ‘DisabledComponents’ value under the HKLMSYSTEMCurrentControlSetServicesTcpip6Parameters key and set it to 0xFFFFFFFF.
2. Install MAPI (http://www.microsoft.com/downloads/details.aspx?familyid=e17e7f31-079a-43a9-bff2-0a110307611e&displaylang=en&displaylang=en) on the Exchange server.
3. Install the Data Protector Exchange Integration agent on the Exchange server.
4. Set the Data Protector service on the Exchange Server to run under an account with Exchange Organization Administrator rights. Also make sure the account is in the Administrators group for the server.
5. On the Exchange server go into ‘Local Security Policy’ in the Administrative Tools menu. In the ‘Local PolicyUser Rights Assignment’ group add the Admin account from step 4 to both the ‘Act as part of the operating system’ and ‘Log on as a Service’
6. Make sure the admin account has a mailbox in the Exchange environment.

7. Open up a command line and change directory to ‘ C:Program FilesOmnibackbin’. Run the command ‘mbx_bar.exe create’. This will pop up a dialog box which you can then create a MAPI profile. Use must use the Exchange admin account you’ve been using all along at this point. This is the most critical task to succeed with.
Once this dialog disappears run the command ‘mbx_bar.exe chkconfig’. It should return a ‘*RETVAL*0’ which in English means everything is ok.

8. In Data Protector add the Exchange admin account to the Admin/Operator group under the Users drop down.

9. Now try and create a backup job in Data Protector and remember to use upper case letters for the Username and Domain name when you’re prompted for them.

Good Luck!! I hope this helps…
If I get enough comments I’ll take screen captures of the procedure and make it a little clearer.

столове

9 Responses to Data Protector 6.1 Exchange Single Mailbox Backups

  1. KARIM

    Hello,
    Thanks for your great info and I had same problem but HP is not supporting if you have screen shoots Can you please send it to me?

    • Ross Wynne

      I’ll look into adding to my blog entry tonight or tomorrow.
      Thanks for the comment, drove me nuts just trying to figure out the issue.

  2. Neil Hiorns

    I have installed ExchangeMapi 1.2.1 but when I run mbx_bar.exe create, it opens profile but it then comes up with the message “The name could not be resolved. Network problems are preventing connection to the Microsoft Exchange Server Computer. Contact your system administrator if this condition persists.”

  3. Neil Hiorns

    Fixed it by typing in the IP address rather than the NetBIOS name.

  4. Alpi

    Hi my friend,
    I did all oft these you mentioned except disabling IPv6 from registry but it was already disabled from network connections for all interfaces.While creating a single mailbox backup after writing the username and password prepared for backup it says working and data protector manager hangs for a long time.I also install exchane mapi client and CDO package on cell manager because mbx_bar.exe create did not work.After installation I was able to create one which has exchange admin rights.Then I have to restart cell manager machine?After unsuccesfull attempts (hanging on working) I I had to exit DPM manually most of time.How can I solve this issue or you can email me step by step screen shot…Is it all right to wait for a while?but it waits a lot (about 30 min) so as I mentioned I had to end DPM.
    Thanks for your help by now…

  5. Craig

    Hi All,

    Sorry to resurrect this old thread, but I’m encountering the same issue that Alpi described. I’ve run through all the steps outlined above, and Data Protector Manager hangs when trying to add a single mailbox backup specification. Alpi did you ever resolve the issue? Anyone else have some insight that might help? Any help would be appreciated!

  6. Maddy

    mate.. you rock….
    i was missing only 1 thing that you have described here.. pushing the integration agent again…
    i had applied patches at DP server but never pushed them to clients..
    cheers..

  7. Neil Hiorns

    In the above post I mentioned adding the IP address instead of the NetBIOS name, but this didn’t really work. I had made the registry changes regarding IPv6 but hadn’t rebooted the server. Once I did this I was able to add the NetBIOS name and the backups worked after that.

  8. minsung Kim

    So do that all as this article, Do you fix the hang problem?
    We have a same problem. Our mbx_bar.exe also doesn’t response.

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